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Sometimes you may be faced with an emergency or urgent maintenance situation. An emergency is defined as something that may harm someone or may cause further damage to the property if left unattended.
Our Property Managers can only guarantee to be contacted during working hours. If you are faced with an emergency/urgent maintenance situation, and are unable to contact them, listed below is information on items that are classified as an emergency/urgent maintenance situation and instructions on how to deal with this without the assistance from your property manager.
If an emergency occurs outside office hours, contact the after-hours phone number on (08) 9297 8199, leaving a message with your name, property address and reason for your call. This message is then forwarded to the on call staff member. In the unlikely event you have not received a response in a timely manner, below is the recommended course of action to take.
The Residential Tenancy Act states that we have 24 hours to act on engaging a contractor to attend the emergency repair and if we fail to do so in this time frame the tenant may arrange for the repairs to be carried out by a suitable repairer to the minimum extent necessary to affect those repairs.
Please note that if you are unable to get hold of your property manager after hours or the contractor recommended on this list below, you may source another contractor in the case of an emergency repair. If the maintenance is not urgent, please be advised the cost may be passed onto you.
1. Contact the Police and report the break in.
2. The Police will give you a Police Report number-you must report this to your Property Manager the next working day.
3. Without obtaining the police report number, the cost of replacing the glass will be invoiced to you.
4. If there is any other damage to the property besides glass damage, this must be reported to your Property Manager the next working day.
5. You may contact the following recommended glaziers to secure the property:
Balmain Glass – 0419 943 028 Or Ellenbrook Glass – 0418 912 525
You May Instruct The Glazier To Forward The Account Directly To HKY Real Estate.
If the glass breakage is the result of an act attributable to yourself, you may call the glazier to repair the broken glass; however, payment of the invoice must be made by yourself.
Please call Western Power – 13 13 51 for advice
Neil – Carnaby Electrical – 0413 150 902
Turn the water off at the mains immediately.
Daniel – Dvf Plumbing – 0417 217 966
Call Western Power Immediately – 13 13 51
You may contact a locksmith directly; however, the tenant is responsible for payment of the account.
THE FOLLOWING SITUATIONS ARE NOT CLASSIFIED AS EMERGENCY REPAIRS AND MUST WAIT UNTIL THE NEXT WORKING DAY TO BE REPORTED TO THE OFFICE. PLEASE NOTE THAT IF YOU GO AHEAD WITH A REPAIR THAT IS NOT CLASSIFIED AS AN EMERGENCY, THE OWNER IS NOT OBLIGED TO PAY FOR ANY EXPENSES INCURRED.
Pest Control such as ants, mice, rats, cockroaches, flies, silverfish, earwigs etc. is the responsibility of the tenants and the owner is not obliged to pay for treatment. A recommended pest control company is:
ADAM ANT PEST CONTROL – 0422 009 904
The owner will pay for the removal of wasps or beehives; however, this is not classified as an emergency and you may contact your Property Manager the next working day to arrange the removal of any nests. This is also the case if you spot any white ants’ nests in or about the property.
In relation to problems with ants, mice, rats and cockroaches, it is recommended that you purchase treatments such as bombs and/or baits from the supermarket, and ensure that you place them in strategic locations to prevent cockroach infestation.
Many tenants will be heading off on holidays during the year so here are some useful tips to help keep your property secure.
That noise you hear outside may not be Santa and his reindeer … but a criminal looking to relieve you of your spoils, as the festive season is prime time for home burglaries.
With the heat of summer inviting tenants to leave windows and doors open, coupled with the likelihood that presents beckon – temptation and opportunity can create rich pickings for thieves. Remember, most theft is opportunistic, and the criminals look for easy targets. These tips may help reduce your risk of becoming a victim of crime and leaving your property susceptible to theft and damage.